Delete Your Account

Deleting your account is immediate and permanent. You do not need your password to do it.

In the app

1. Tap your photo or initial at the top right, then Settings.
2. Scroll to the red Delete account card and tap Delete.
3. Type the confirmation sentence exactly as shown, then tap Delete my account.

On the website

1. Sign in at lotjitsu.com and open your account settings.
2. Choose Delete my account and confirm.

If you can no longer sign in

Email support@lotjitsu.com from the email address on the account, with the subject Delete my account. We confirm the request by replying to that address, then delete the account within seven days. If you no longer have access to that email address, tell us in the message and we will verify your identity another way.

What deletion does

• Removes your name and email address from the account at once and ends every sign-in, so nobody can use the account again.
• Cancels any paid plan immediately. There is no refund for the remainder of the period.
• Deletes every folder, catalog, lot, photograph and export package you own. People you shared them with lose access. Deleted content is kept in a recoverable state for 30 days, then permanently removed.
• Deletes the account's saved work from your phone when you delete from the app.

What we keep

Invoices and payment records, and the record of which Terms you accepted, for as long as tax and accounting law requires; and support conversations for up to two years. None of these can be used to sign in. The Privacy Policy has the full retention schedule.

Want to keep your work? Export each catalog and download your data before you delete. Export packages are standard files that work without a LotJitsu account.