Send our support team a message with Ask Support, or chat with us with Support Chat when someone is available. You can also email or call us.
Our support team is available Monday to Friday, 9 AM to 5 PM Eastern Time. Outside business hours we still respond around the clock, typically within 1 hour.
Ask Support
Ask Support sends a message to our support team. We reply by email to the address on your account.
- Open Ask Support:
- On your phone: account panel, then Help, then Ask Support.
- On your computer: Ask Support on the Support card, in the right-hand panel of the Catalogs page.
- On lotjitsu.com: Ask Support in the right-hand column of any help article.
- Under How can we help?, describe the problem. Say what you were doing, on which device, and what you saw. Include the exact words of any message.
- On lotjitsu.com, if you are not logged in, fill in Email address.
- Click or tap Ask Support.
You see Thanks. Your message was sent to the LotJitsu support team, and they will reply by email.
Support Chat
When someone on our team is available, the Ask Support button in the app and on your computer changes to Support Chat with a green dot. Click or tap it to chat with us in a window inside LotJitsu. If the chat cannot open, the Ask Support form opens instead.
Email or call us
Our Contact Us page, at lotjitsu.com/contact, has:
- a form you can send without logging in. Fill in Your name, Email address and Your message, then click Send Message.
- our email address, support@lotjitsu.com.
- our phone number, +1 (947) 251-0455. The page says: Call our team Mon-Fri from 8am to 5pm ET.
Good to know
- We will never ask you for your password. Never put it in a message.
- Ask Support needs a connection. A message you write with no connection is not saved.
- If sending fails, you see Couldn't send your message. Try again in a moment.
- If you send several messages in a short time, you see You've sent several messages recently. Try again later.
- Can't log in at all? Use the Contact Us page, which works without logging in. See Trouble logging in.
- Have an idea rather than a problem? See Send a suggestion.
