Download a copy of your data

Download all my data on the Settings page gets you one ZIP file with everything you own in LotJitsu: your profile, settings, Folders, Catalogs, Lots and photos. LotJitsu prepares it in the background and emails you a link. It is not the same as exporting a catalog for your auction platform.

On your computer

1. Click your photo or initial at the top right, then Settings.
2. Find Download all my data: "Get a file with your profile, settings, Folders, Catalogs, Lots and photos. We will email you a link when it is ready."
3. Click Export.

The card then says "We are preparing your file. We will email a link to" your address "when it is ready. The link works for 7 days."

In the app

1. Tap your photo or initial at the top right, then Settings.
2. Find Download all my data and tap Export.

The card shows the same message as on a computer. The card is hidden while your phone has no connection.

Get the file

1. When the file is ready, LotJitsu sends an email with the subject "Your LotJitsu data is ready to download", and an Alert saying "Your data is ready to download".
2. In the email, click Download my data.
3. Save the ZIP file somewhere safe.

The link works for 7 days. After that the link stops working and the file is deleted. Anyone with the link can download your data, so don't forward the email.

What the file holds

• account.json: your profile and settings.
• For each Folder and Catalog: a catalog.json file with its Lots and their fields, and the photos.

If your photos are too large to fit in one file, the file lists a download link for each photo instead, and the email says so. Those links stop working at the same time as the main link.

The .json files are plain text. Any text editor can open them. To get a catalog ready to upload to your auction platform, export it instead. See Export a catalog on your computer or Export a catalog on your phone.

Good to know

• You can ask once every 24 hours. Asking again sooner shows "You already asked for your data in the last 24 hours. We will email the link to" your address, and the time you can ask again.
• If LotJitsu can't prepare the file, you get an email and an Alert saying "We could not prepare your data". You can ask again straight away from Settings.
• "Failed to export data" means the request didn't reach LotJitsu. Check your connection and try again.
• The Export button on Settings has nothing to do with exporting a catalog. They share a word, not a purpose.
• Planning to delete your account? Download your data first and wait for the email. Deleting your account deletes the file too. See Delete your account on your computer.