LotJitsu Terms of Service

Version: 1.3.0 Effective date: October 14, 2026

These Terms govern your use of LotJitsu, provided by LotJitsu, L.L.C. ("LotJitsu," "we," "us"). By creating an account and accepting these Terms, you agree to follow them. If you use LotJitsu on behalf of a business, you confirm that you are authorized to accept these Terms for that business.

Our Privacy Policy explains how we collect, use, and share information.

1. What LotJitsu is

LotJitsu is cataloging software for sellers. You photograph lots, AI drafts titles and descriptions from your photos, and LotJitsu builds an import-ready file package (a spreadsheet plus renamed photos) formatted for the catalog platform you choose.

LotJitsu does not connect to, sign in to, or publish to any catalog platform. It produces files. You download them and upload them to your platform yourself. Nothing goes live anywhere unless you put it there.

2. Your account

• You must provide accurate information when you create an account, and keep it current.
• You must verify your email address before signing in.
• You are responsible for activity that happens under your account. Keep your password to yourself.
• You must be at least 18 years old, or the age of legal majority where you live, to use the service.

3. Subscriptions, renewals, and billing

3.1 Subscription terms

• Plans and pricing. LotJitsu offers a free plan and paid plans billed monthly or annually. Available plans, prices, billing currency, and included capacity are shown on our pricing page and at checkout. Annual plans are charged for the full year in advance, not in monthly installments. An advertised monthly equivalent for an annual plan is for comparison only. The price and plan details confirmed when you subscribe apply to your subscription, subject to the change procedures below.
• Start date and billing periods. Your paid subscription starts when your initial payment succeeds, unless checkout expressly specifies a later start date. Monthly subscriptions cover one month; annual subscriptions cover one year. Your subscription confirmation identifies the start date, amount charged, billing frequency, and next renewal date. Your account's billing information shows the current billing period and renewal date. If an anniversary date does not occur in a particular month, the corresponding date is the last day of that month.
• Entitlements and limits. Your plan specifies how many lots you can export each month, how many people can work in your account, and how many photos you can attach to a lot, together with any other disclosed limits. Annual billing does not turn monthly export allowances into an annual pool. We do not automatically charge overage fees or upgrade your plan when you reach a limit; you must wait for the next allowance period or choose an available upgrade. The free plan does not create recurring payment obligations and does not automatically convert to a paid plan.
• Counting exports. A lot counts against your monthly export allowance the first time you export it. Re-exporting a lot you have not changed does not count again. Changing a lot's photographs makes it count again on its next export. Paid-plan allowances reset on the monthly anniversary of your subscription start date, including for annual plans; any different reset date resulting from an agreed plan change will be disclosed before you confirm it. The free plan's reset date is shown in your account. Unused allowance does not carry over.
• Expiration and renewal. Unless canceled, each paid subscription renews for another period of the same length on the renewal date. If automatic renewal is disabled, your paid subscription expires at the end of your current paid period. There is no setup fee, sales commission, percentage of a sale price, or share of an auction premium.

3.2 Automatic renewal and recurring-charge authorization

PAID SUBSCRIPTIONS RENEW AUTOMATICALLY UNTIL YOU CANCEL. MONTHLY PLANS ARE CHARGED EACH MONTH; ANNUAL PLANS ARE CHARGED EACH YEAR. Each renewal is charged at your applicable subscription price plus applicable taxes, subject to the advance notice and consent requirements below.

• Your authorization. When you select a paid plan and affirmatively consent to recurring billing at checkout, you authorize LotJitsu, through Stripe, to charge your selected payment method for the initial subscription and subsequent renewals, applicable taxes, and plan changes you authorize. Accepting these Terms alone does not enroll a free account in a paid subscription. We will present the recurring charge, billing frequency, renewal terms, and cancellation method clearly before you confirm enrollment, obtain any separate consent required by law, and provide a confirmation you can retain.
• Disabling renewal. Cancel through your account's billing settings as described in Section 3.4. Cancellation disables future renewal charges without requiring you to delete your account. You can also email support@lotjitsu.com if you cannot use the online cancellation process. We will confirm cancellation and identify when paid access ends.
• Renewal notices. We will send an annual-plan renewal reminder 30 calendar days before renewal, identifying the service, renewal date, upcoming amount or how it is calculated, billing frequency, and how to cancel. For monthly plans, we will provide an annual subscription reminder with the service, recurring amount, frequency, and cancellation instructions. We will also provide any additional renewal, trial, promotional-period, or other notices within the time windows required by applicable law. Where required, renewal-charge notices will be sent before or within three days after a charge and will explain continuing renewal, the renewal period, cancellation, and how to contact us. Required notices will use email or another legally required communication method and will not depend on your marketing-email preferences.
• Trials and promotions. The free plan is not a paid trial. If we separately offer a trial or promotional price that converts to recurring paid service, its duration, subsequent price, billing date, and cancellation deadline will be disclosed before enrollment, with any required consent and reminders. We will not charge for a conversion without the required authorization.

3.3 Payment methods, processing, and nonpayment

• Accepted methods. We accept the credit cards, debit cards, and any other payment methods actually displayed in Stripe checkout for your transaction. A method not displayed is not accepted for that purchase. You must be authorized to use the method provided and keep your billing and payment information current.
• Processing and timing. Stripe processes payments on our behalf. Your card details go to Stripe and never reach our servers. Subscription charges are due in advance at the start of each billing period; an authorized immediate upgrade may generate a separate charge. A bank's posting date may differ from the date we submit the charge. Your invoice or receipt identifies the currency charged; your bank may impose its own conversion or transaction fees.
• Failed or declined payments. If a payment fails, we will notify you at your account email and may retry the authorized charge through Stripe. Update your payment method or contact support promptly. An initial subscription or upgrade may remain inactive until payment succeeds. A declined payment does not, by itself, cancel your subscription or erase a valid amount already owed.
• Overdue balances and suspension. For an existing paid subscription, we will give you notice of the unpaid amount and at least seven calendar days to resolve it before suspending paid features for nonpayment, unless law requires a longer period. After that period, we may restrict paid features or terminate the paid subscription under Section 11. We will not continue generating new subscription-period fees after the paid subscription is terminated; valid prior balances remain due. Separate security or legal grounds for suspension remain subject to these Terms.
• Collection procedures. We may seek payment of valid overdue balances through billing notices, support follow-up, and lawful collection procedures after notice. We do not impose late fees, interest, or added collection charges under these Terms. Amounts disputed in good faith will be handled under Section 3.8; undisputed amounts remain payable. We will not retry or collect an amount already paid, refunded, or finally resolved in your favor.

3.4 Cancellation policy

• How to cancel. Sign in, open your account's billing settings, select the cancellation option, and complete the confirmation. Online cancellation is available without a required phone call or sales conversation. If you cannot sign in or complete cancellation, email support@lotjitsu.com from your account email with a request to cancel. We may use reasonable verification to identify the account without unnecessarily delaying cancellation.
• Deadline. Cancel before the next renewal charge is scheduled to occur to avoid that charge. We do not require a separate advance-notice period or an early-cancellation fee. Your billing information and renewal notices identify the renewal date; contact support if the renewal time or time zone is unclear. An emailed request received before the scheduled renewal charge is treated as timely even if we process it later. We will correct any renewal charge made after a timely cancellation.
• Effective date and access. Cancellation stops automatic renewal when your request is submitted. Unless you request account deletion or applicable law provides otherwise, paid access and capacity continue until the end of the period already paid for. At that point, your account moves to the free plan, if available, with its limits. Cancellation alone does not delete your content; Section 8 governs retention and deletion. Usage beyond free-plan limits may require a paid plan. Download the exports you want to retain before paid access ends.
• Remaining obligations. Cancellation does not erase valid unpaid charges incurred before cancellation or create a refund for an already-started period, subject to Section 3.5 and applicable law. Uninstalling the app, stopping use, or removing a payment method does not substitute for cancellation. Account deletion is a separate action that ends access immediately and cancels the paid subscription as described in Section 8.

3.5 Refund policy

• General rule. Monthly and annual subscription charges, renewal charges, and authorized upgrade charges are nonrefundable once the applicable paid period or upgrade begins, except as stated here or required by law. We do not provide prorated refunds or credits for partial periods, unused capacity, nonuse, cancellation, account deletion, or downgrades. An annual subscription's unused months are part of its annual paid period.
• Eligible corrections and exceptions. We will correct confirmed duplicate, erroneous, or unauthorized charges, charges made after a timely cancellation, and other charges that applicable law requires us to refund. We may also approve a discretionary refund in writing. If we permanently discontinue the paid service before your prepaid period ends, we will refund the unused portion of that period on a prorated basis. Any statutory cooling-off, cancellation, service-remedy, or refund rights that cannot lawfully be waived remain available.
• How to request a refund. Email support@lotjitsu.com with your account email, charge date, amount, invoice or receipt reference if available, and the reason for the request. Do not send full card numbers or security codes. Requests are reviewed under Section 3.8; no reporting request in these Terms shortens a legal deadline or eliminates a right required by law.
• Processing. Once approved, we will initiate a refund through Stripe to the original payment method within 10 business days, or sooner if required by law. Your bank or payment provider controls when the credit appears. If the original method cannot receive the refund, we will work with you and Stripe on a lawful alternative. Applicable taxes will be adjusted where required. Prorated upgrade charges under Section 3.6 are billing adjustments, not a general right to prorated refunds.

3.6 Pricing and plan changes

• Upgrades. Upgrades generally take effect immediately after payment succeeds. You pay the prorated difference between the old and new plan prices for the remaining paid period. Before you confirm, we will show the amount due, new entitlements, effective date, renewal price, and any change to billing or allowance-reset dates. If applicable law requires advance notice or a different effective date, we will follow that requirement and disclose the effective date before the change.
• Downgrades. You can request a lower plan through account billing settings or support@lotjitsu.com. Downgrades take effect at the next renewal, after the current paid period ends, unless you expressly agree to another lawful effective date. There is no mid-period refund or credit. The confirmation will identify the new price, capacity, and effective date. You may need to reduce users or usage to use features within the lower plan's limits; a downgrade alone does not authorize immediate deletion of content outside Section 8.
• Monthly/annual changes. A change between monthly and annual billing takes effect at the next renewal unless we show different charges, credits, and dates and you expressly agree before the change. We will not silently restart a paid term or charge a second full subscription for a period already paid for.
• Price increases and material plan changes. We will notify you by email at least 30 calendar days before increasing your recurring subscription price or materially reducing your paid plan's included capacity. A price increase or material capacity reduction applies no earlier than a renewal after the notice period; it does not change the price or materially reduce the capacity of a period already paid for. The notice will state the change, new price or limits, effective date, and how to cancel before it takes effect. We will send additional notices within any specific timing window required by law and obtain affirmative consent when required. If required notice or consent is missing, we will defer the change or refrain from the affected charge until the legal requirements are met. Updated website prices alone do not change an existing subscription.

3.7 Taxes, invoices, and billing records

• Taxes. Prices exclude sales, use, value-added, and similar transaction taxes unless checkout expressly states otherwise. We will calculate and collect applicable taxes where required and show them at checkout and on your invoice or receipt. You are responsible for taxes legally imposed on your purchase that we are not required to collect, but not for taxes on LotJitsu's income, property, or employees.
• Billing details and exemptions. Provide an accurate billing address and any required business or tax information. To claim an exemption, contact support@lotjitsu.com and provide valid documentation before the charge. We will apply exemptions and make any retroactive tax correction or refund only as permitted or required by applicable law.
• Invoices and receipts. We generate an electronic invoice or receipt for subscription charges and provide it through your billing account or by email. It identifies the billing period, subscription charge, applicable taxes, payments, and any credits or adjustments. You can obtain billing records and transaction history through your account's billing tools or by contacting support, including after cancellation or account closure subject to identity verification and applicable retention requirements. Keep copies for your records. A billing correction will be reflected in an updated invoice, credit note, or other appropriate record.

3.8 Billing disputes and chargebacks

• Report an issue. Email support@lotjitsu.com with your account email, charge date, amount, invoice reference if available, and the error or correction requested. Please report issues promptly, preferably within 60 days after the charge. This is a request for timely reporting, not a forfeiture deadline, and does not shorten rights or deadlines under law, your bank's rules, or payment-network rules.
• Review and response. We aim to acknowledge a billing complaint within five business days and resolve it within 30 calendar days after receiving sufficient information. If we need more time, we will explain why, identify any information needed, and give an updated estimate. Shorter legally required deadlines control. We will explain our determination and correct confirmed billing errors with an appropriate refund, credit, or corrected invoice; you do not have to accept account credit instead of a refund required by law.
• During review. Pay undisputed amounts when due. We will pause collection activity and suspension based solely on a specific amount disputed in good faith while we review it. This does not prevent proportionate action necessary to address a separate security risk, suspected payment fraud, or an unrelated violation of these Terms.
• Chargebacks. You may contact your bank or payment provider directly and do not have to contact us first to preserve your rights. If you initiate a chargeback, we may provide relevant subscription, consent, transaction, cancellation, and usage records to Stripe and the payment provider in accordance with our Privacy Policy. The bank or payment network controls its investigation deadlines and decision. We will coordinate any refund with that process to avoid duplicate reimbursement. We do not charge a penalty for exercising lawful dispute rights. A chargeback alone does not cancel future renewals; you can stop future renewals using Section 3.4. We will not collect an amount finally resolved in your favor, but valid unrelated balances remain due.

4. Your content

• You retain the rights you hold in the photographs and text you upload. LotJitsu claims no ownership of your catalog content. AI-generated text may resemble other generated content, and we do not guarantee that it qualifies for copyright protection.
• You give us the limited license we need to run the service: to store your photos, process them (for example resizing, or removing embedded location data), send them to our AI provider so listing text can be written, and include them in the export packages you build.
• You are responsible for having the right to use the photographs and text you upload.
• You can export your work at any time. Downloaded export packages are standard files (a spreadsheet and photographs) that work without a LotJitsu account.

5. AI-generated content

• AI drafts are drafts. They are generated from your photographs and can be wrong or incomplete. You are responsible for reviewing listing content before you use it.
• Before publishing, verify the item's identity, maker, age, materials, dimensions, condition, authenticity, and any other claims in the listing. LotJitsu does not authenticate items or guarantee the accuracy or completeness of AI-generated content.
• Estimates or category suggestions, where offered, are starting points you set and edit. They are not appraisals or valuations.
• Every AI-written field can be edited, regenerated, or turned off.

6. Sharing and collaboration

You can share a folder of catalogs or a single catalog with other LotJitsu users. You control who has access and can remove access at any time. People you share with can see and edit the shared content according to their role, so share deliberately.

7. Acceptable use

Do not:

• use the service for anything illegal, or upload content you have no right to use;
• try to break, overload, probe, or reverse engineer the service;
• resell or white-label the service without our written agreement;
• upload malicious files or attempt to interfere with other customers' data.

We may suspend or close accounts that violate these rules.

8. Data retention and deletion

• Folders, catalogs, and lots you delete are recoverable for 30 days, then permanently removed.
• Built export packages are kept in your export history for one year from creation.
• You can delete your account at any time, in the app or on the website, without a password. If you can no longer sign in, email support@lotjitsu.com from the address on the account or use lotjitsu.com/delete-account. Deleting your account cancels any paid plan and ends service access immediately. Refunds, billing corrections, and any valid outstanding payment obligations are governed by Sections 3.4, 3.5, and 3.8; mandatory legal rights remain available. Export anything you want to keep first; downloaded packages remain yours.

9. Service changes and availability

We work to keep the service available and fast, but it is provided "as is" and "as available", without warranties of any kind, express or implied. We may add, change, or remove features, subject to the protections for paid plan capacity in Section 3.6. If we discontinue the service, we will give you reasonable notice and a window to export your work; refunds for an unused prepaid period are governed by Section 3.5.

10. Limitation of liability

To the maximum extent permitted by law, LotJitsu is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim relating to the service is limited to the amount you paid us in the twelve months before the claim arose, or one hundred US dollars if you have paid nothing.

11. Termination

You may stop using the service at any time. We may suspend or terminate accounts for violation of these terms, non-payment, or where required by law. For nonpayment, the notice and resolution period in Section 3.3 applies. Where practical, we will notify you and give you a chance to export your work. Termination does not remove any refund, billing-dispute, or other rights that cannot be waived under applicable law.

12. Changes to these terms

We may update these terms. Each version is numbered, dated, and published in our public documents repository, so you can see what changed and when. For material changes, we will give advance notice by email, explain the effective date and how to cancel, and meet any applicable legal notice and consent requirements. Subscription price and material capacity changes must also follow Section 3.6; publishing revised terms alone does not authorize a new or increased charge. When required, we will ask you to affirmatively accept the updated terms, and your acceptance (version and timestamp) is recorded. Changes do not apply retroactively to a billing dispute that has already arisen.

13. Governing law

These terms are governed by the laws of the State of Georgia, United States, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Georgia, except where applicable law requires another forum or gives you rights that cannot be waived. Nothing in these Terms limits mandatory consumer, cancellation, refund, or payment-dispute protections that apply to you.

14. Contact

Questions about these terms: support@lotjitsu.com