Fixes for exports that will not start, will not finish, or will not download.
You cannot get past the health check
On the first step of an export, Continue stays unavailable while critical issues remain. Your phone says Resolve the critical issue(s) to continue.
Fix each critical issue in the list. Common ones:
- Required field (name) is missing: open the lot and fill in that field.
- Lot must have at least 1 photo: add a photo to the lot, or delete the lot.
- Lots that may be duplicates (they share photos): keep one, or keep both. See Possible Duplicate Lots.
See Fix issues before you export (Overall Health).
The export needs more lots than you have left
The last step says This export needs a number of more lots than your plan has left this month. and the export button is not there.
Wait for your monthly reset, or manage your account at lotjitsu.com. Lots that have not changed since you last exported them never count.
The export failed
You see Export Failed or The last export didn't finish. You can try again.
- Click or tap Try again (on your phone, Try Again).
- A failed export does not use any of your monthly allowance.
- If it fails again, wait a few minutes and try once more, then contact us.
Another export is running
Another export or import is still running. Try again when it finishes. Only one export or import can run for a catalog at a time. Wait for it to finish, then try again. You might also see An export is already being generated for this auction. It means the same thing.
You cannot export at all
- Export looks faded on your phone: export needs a connection. Connect and try again.
- This catalog needs at least one lot before it can be exported. (phone): add a lot first.
- The catalog was shared with you on its own: people who were given a single catalog can edit its lots but cannot export it. The Export button is not shown, and Export on the Transfer window reads "This catalog was shared with you on its own, so you can't export it." Ask the Owner, or someone the folder is shared with. See Owners and collaborators: who can do what.
- You must accept the current Terms & Conditions before exporting: accept the updated terms when LotJitsu asks. See Why am I asked to accept updated Terms of Service?
- The export receipt is out of date. Review the updated receipt and try again.: the catalog changed while you were exporting. Go back and check the totals, then export again.
Some photos are missing from the package
Export Complete says, for example, 2 photos couldn't be included in this package. LotJitsu could not read those photos while it built the package, so it left them out and numbered the lot's other photos with no gap. Open the lots, check their photos, and export again.
The package will not download
- Could not download or Could not generate package: check your connection and try again.
- On iPhone, the share sheet opens. Tap Save to Files and choose a folder.
- On Android, choose Save to Device or Share….
- You can download any export again later from History. See Find and download a previous export on your computer or on your phone.
- Packages are kept for one year. After that, the History list shows Expired and you export the catalog again.
The platform will not accept the package
LotJitsu builds the package. You upload it to your platform yourself. See Upload your package to your auction platform and Platform reference.
Still stuck? Note the catalog name and the exact message, and see Contact support: Ask Support and Support Chat.
