Help in the LotJitsu app has every help article, a search, and buttons to contact our support team or send us a suggestion.
Using a computer? See Get help on your computer.
Steps
- Tap your picture at the top right to open the account panel.
- Tap Help.
- Find an answer in one of two ways:
- Type in Search help articles... at the top, then tap a result.
- Tap a topic card, then tap an article.
Contact us from Help
Two buttons sit above the search field:
- Ask Support sends a message to our support team. When someone is available to chat, the button reads Support Chat with a green dot instead, and opens a chat. See Contact support: Ask Support and Support Chat.
- Suggestions sends an idea to the LotJitsu team. See Send a suggestion.
Good to know
- The app keeps a copy of the help articles on your phone, so articles you have loaded can open without a connection. Searching needs a connection. With none, the app searches article names only, and may say Search isn't available right now.
- If help cannot load at all, Help reads Help articles can't be loaded right now. Connect to the internet and open Help again.
- If an article has been removed, you see Article Not Found. Tap Back to Help.
- Ask Support and Support Chat need a connection. A message you write offline is not saved for later.
- The Suggestions button may look faded. When it does, it is switched off and cannot be tapped. Use Ask Support instead.
