Delete your account in the app

Deleting your account is immediate and permanent. There is no grace period and no way to get the account back.

Before you start

Want to keep your work? Export each catalog and save the packages, and download your data. See Download a copy of your data.
Others work in your folders or catalogs? Deleting your account deletes everything you own, including what you share, and the people you share it with lose access. Let them export what they need first.
Worked without a connection? Reconnect and give the app time to send your changes. Deleting erases everything saved on this phone.
Have a paid plan? Deleting your account cancels it straight away, with no refund for the rest of the period you paid for.

Tap your photo or initial at the top right, then Settings.
Find the red Delete account card and tap Delete.
Read the warning in Are you sure?: "Deleting your account is permanent and cannot be undone. All your data, including your profile, settings, and activity history will be permanently removed."
Type the sentence shown, exactly as written, into the box below it: I understand this is permanent and can't be undone. Capital I, apostrophe, full stop. The app doesn't need your password here, so this works for accounts created with Apple or Google too.
Tap Delete my account. It stays unavailable until the sentence matches.

The delete account sheet in the app with the sentence to type

The app logs you out and returns to the Log In screen.

Cancels your paid plan, if you have one, before anything else. There is no refund.
Deletes every Folder, Catalog, Lot, photo and export package you own. People you shared them with lose access.
Removes your profile: display name, photo, phone number and timezone.
Replaces your email address and removes your password, so nobody can log in as you again.
Ends every login on every browser and phone, and erases the account's saved work from this phone.

To back out, swipe the sheet down or tap outside it.
The Delete account card is hidden while your phone has no connection.
Delete my account stays greyed out? Check the sentence character by character: the capital I at the start, the apostrophe in can't, the full stop at the end.
If your plan can't be cancelled, nothing is deleted and you see "We couldn't cancel your plan, so your account was not deleted. Please try again." Try again in a few minutes. If it keeps happening, contact support. See Contact support: Ask Support and Support Chat.