Reset your password on lotjitsu.com

Forgotten your password? Ask LotJitsu for a reset link by email, then choose a new password. You are logged in as soon as it is saved.

Using the phone app? See Reset your password in the app.

Ask for the reset email

1. Go to lotjitsu.com and click Log In at the top right.
2. Enter your email address and the password you think is right, and click Log In. The Password field can't be left empty.
3. When Having trouble logging in? appears, click Reset Password.
4. Check the Email field. It is filled in from the Log In window.
5. Click Send Reset Email.

The window shows Email Sent: "Check your inbox and spam folder for the next steps in resetting your password." Click Close.

Email Sent appears whether or not the address has an account, so LotJitsu never reveals who has one. If nothing arrives, check the address you typed.

Choose a new password

1. Open the email with the subject "Reset your password" and click Reset Password. The link works for 30 minutes.
2. LotJitsu opens on Choose a New Password. Enter your New password: 7 or more characters, with an uppercase letter, a lowercase letter and a number.
3. Enter it again in Confirm new password.
4. Click Reset password.

LotJitsu saves the password, logs you in and opens your Catalogs page.

Good to know

• Resetting logs you out on every other browser and phone. Log in there again with the new password.
• If you asked more than once, any of the links works, and using one makes the others stop working. A second request within about a minute sends no new email.
• "This link has expired, please try again." means the link is older than 30 minutes or has been used. Ask for a new one.
• An address that was never verified can't be reset. LotJitsu offers Resend Verification Email instead. See Verify your email address.
• Opened the email on your phone? With the app installed, the link opens the app instead.
• Got a reset email you didn't ask for? Ignore it. Your password doesn't change unless someone opens the link and saves a new one.
• Know your password and just want a new one? See Change your password on your computer.