What the most common LotJitsu messages mean and what to do about each. Look for the exact words you see.
For log in messages, see Trouble logging in. For export messages, see Export problems. For camera messages, see Camera and photo problems.
Connection
| Message | Where | What to do |
|---|---|---|
| Can't connect to LotJitsu. | Computer | Your computer cannot reach LotJitsu. Check your internet connection. LotJitsu keeps trying and brings you back when it reconnects, or click Retry. |
| Could not reach the server. Your photos and lot number are still here. Check your connection and try again. | Computer, adding a lot | Nothing is lost. Reconnect and click the button again. |
| Could not reach the server. Check your connection and try again. | Computer | Reconnect and try again. |
| Could not reach the server to refresh your session. | Phone and computer | Check your connection and try again. |
| Too many requests. Please slow down and try again later. | Phone | Wait a minute, then try once. |
| An unexpected error occurred. Please try again later. | Anywhere | Try again in a moment. If it keeps happening, contact us. |
| Something went wrong | Phone | Tap Try Again. If it keeps happening, close the app fully and open it again. |
On your phone, the app does not tell you when you are offline. Buttons that need a connection, such as sharing, export and import, simply look faded. See Work without a connection.
Writing your listings
| Message | What to do |
|---|---|
| Nothing to generate | LotJitsu could not write that field from these photos, usually because the item is not clearly visible. Add a clearer photo of the item, or type the field yourself. |
| Add at least 1 photo to generate content using AI. | Add a photo to the lot first, then ask LotJitsu to write it. |
| Unable to recognize photo | LotJitsu could not make out the item in that photo. Take it again, closer and in better light. |
| Error Code: 1010 - Support Team Notified | Writing is paused on our side, and our team has been told automatically. Your lots are safe. No action is needed. Try again later. |
Lot numbers
| Message | What to do |
|---|---|
| Lot (number) already exists in this catalog. | Another lot already has that number. Choose a different number. |
| Enter a whole number greater than 0. | Lot numbers are whole numbers: 1, 2, 3 and so on. |
| Unable to detect lot number. | LotJitsu could not read a number in the photo. Type it, or take a closer photo of the tag. |
See Lot numbers on your phone or Lot numbers on your computer.
Photos
| Message | What to do |
|---|---|
| Your plan allows (number) photos per lot. (computer) | The lot is full for your plan. Remove a photo, or manage your account at lotjitsu.com. |
| Limit Reached "You have used (number) of (number) photos." (phone) | The lot is full for your plan. Swipe the message down, then remove a photo, or manage your account at lotjitsu.com. The same message names lots or collaborators when you reach those limits. |
| A lot can have up to 150 photos; (number) were skipped. | No lot can hold more than 150 photos. The extra ones were not added. |
| Photo too large (size) Limit is 15 MB. | On your computer, use a smaller copy of the photo. |
| This file type is not supported. | Use a JPEG, PNG, WebP, GIF or HEIC photo. |
| Image must be under 5MB | Your profile picture must be smaller than 5 MB. |
Other messages
| Message | What to do |
|---|---|
| Couldn't restore - the name is already in use. Rename the existing one first. | Something with the same name already exists. Rename it, then click Restore again. |
| We could not deliver email to (address). Update your address in Profile. | Emails to you are bouncing. Click Profile and correct your email address. See Change your email address. |
| Help articles can't be loaded right now. | Check your connection and open Help again. |
| Update required | Your version of the app is too old. Tap Install Update. See Update the LotJitsu app. |
Still stuck? Note the exact message and what you were doing, and see Contact support: Ask Support and Support Chat.
