Short answers to the questions we hear most. Each one links to the full article. Our website's Frequently Asked Questions, at the bottom of lotjitsu.com/support, cover more.
Plans and paying
Is there a free plan? Yes. White Belt is free for as long as you want it: 25 exported lots a month, 3 photos per lot and 1 collaborator. It is a plan, not a trial, and it needs no card.
Can I buy a plan in the app? No. The app and LotJitsu on your computer show your usage only. Manage your account at lotjitsu.com.
Can I cancel any time? Yes. Your plan keeps working until the end of the period you paid for, then your account moves to the free White Belt. Nothing is deleted. To cancel, manage your account at lotjitsu.com.
Do you take a commission on my sales? No. You pay for your plan and nothing else.
Do you store my card? Payments are handled by Stripe. Your card details never reach LotJitsu's servers.
Using LotJitsu
Does LotJitsu upload my catalog to my auction platform? No. LotJitsu builds an export package: a spreadsheet and your photos, named the way your platform needs. You upload it on your platform's import page yourself. See Upload your package to your auction platform.
Which platforms does it support? HiBid (AuctionFlex), LiveAuctioneers, Proxibid and AuctionNinja. See Platform reference.
Do I need an internet connection? Not on your phone. The LotJitsu app keeps working without a signal, and your lots and photos are sent when you reconnect. Writing titles and descriptions needs a connection, so that happens once you are back online. LotJitsu on your computer needs a connection. See Work without a connection.
Can I use LotJitsu in my phone's web browser? No. On a phone, or in a browser window narrower than 800 pixels, LotJitsu shows the app download buttons instead. Use the LotJitsu app on your phone. See Use LotJitsu on your computer (and install it).
How many photos can a lot have? Up to your plan's limit: 3 on White Belt, up to 15 on Black Belt.
Can my staff use it? Yes. Share a folder or a single catalog with them. There are two roles, Owner and Collaborator, and you never count as one of your own collaborators. See Owners and collaborators: who can do what.
Can two of us work on the same catalog? Yes, on different lots. LotJitsu does not lock a lot while someone else has it open, so split the lots between you. See Working in a shared catalog.
I deleted something by mistake. Can I get it back? Yes, for 30 days. Deleted folders, catalogs and lots can be restored from History. See Restore something you deleted, on your phone or on your computer.
Can I bring in a catalog I already built? Yes. You can import a LotJitsu export package. See Import lots from a package on your computer.
Your data
Who owns my photos and listings? You do. You can export them and take them with you.
Who can see my catalogs? Only you and the people you share them with. Nothing is public.
What happens to my catalogs if I stop paying? Nothing is deleted. Your account moves to White Belt and keeps everything. Export packages you have downloaded are yours to keep.
Didn't find your question? See Contact support: Ask Support and Support Chat.
