Support

Answer: It turns photographs of your lots into an import-ready catalog. You create a catalog, photograph each lot, set the lot number, and LotJitsu writes the title and description from your photos. When the sale is built, it produces a ZIP file containing a spreadsheet formatted for your catalog platform plus every photo renamed to that platform's required filename format. You upload that ZIP to your platform yourself.

Answer: HiBid, AuctionFlex, LiveAuctioneers, Proxibid, AuctionNinja, BidWrangler, and Wavebid, plus a General Purpose spreadsheet for any other importer. You pick the platform when you create the catalog, and LotJitsu formats everything for that platform: the field names, the character limits, and the photo filenames.

Answer: No. LotJitsu does not connect to your catalog platform and does not publish anything on your behalf. It builds the file package. You download it and upload it on your platform's import page, the same page you use now. We made that choice on purpose. Nothing gets posted to your sale without you doing it.

Answer: Here is a real one. From a single photograph of a vintage drum kit, LotJitsu wrote the title "Vintage Tom & Snare Drum Pair" and a description that identified 1960s American manufacture, an orange sparkle wrap with a black stripe, chrome claw-hook lugs, and a bead-rolled snare rim. Then it said that no maker's badge was legible, instead of inventing a manufacturer. That is the standard. It describes what is in the photo in the language a bidder searches with. You read it, fix anything that is off, and move on.

Answer: LotJitsu reads up to 15 photos of a lot, and it reads them together as one item seen from several angles. That is why it describes the object rather than the picture. A close-up of the maker's mark, a shot of the damage on the back, and the wide shot all inform the same description.

Answer: Yes. Lot numbering has four modes: continue from the last number you entered, use the lowest unused number, use the highest number plus one, or let LotJitsu read the number off the sticker in the photo. Pick whichever matches how you tag lots. You can always type the number yourself.

Answer: Every field is editable. AI drafts appear in a review step where you can rewrite anything, regenerate a field if you want a different pass at it, or turn AI off for that field entirely and type it yourself. If you have already typed something into a field, automatic generation will not overwrite it.

Answer: You choose from several writing styles, called Autowrite Styles, and you set one per catalog. Neutral and Factual, Warm and Descriptive, Concise Catalog, and Collector Enthusiast are among them. So a tool and equipment sale can read differently from an estate antiques sale without you rewriting anything.

Answer: You fix it, the same way you would fix a typo. Nothing leaves LotJitsu until you export the package, and nothing reaches your bidders until you upload it. The review step exists because software working from photographs will sometimes misread a material or a period. Catching that takes seconds. Typing the whole description takes minutes.

Answer: No, and this is the part we are proudest of. When the badge is worn off or the mark is not in the photo, LotJitsu says so. It does not fill the gap with a plausible-sounding brand name. A wrong attribution in your catalog is a refund, a chargeback, or a reputation problem. A description that says the maker is not legible is just an honest description.

Answer: Photograph it, set the number, glance at the title and description, save. Most lots move in well under a minute once you have a rhythm going. Compare that to the three minutes a lot most sellers spend typing by hand.

Answer: There is no limit on catalogs or on photos per lot. Your pricing plan (Belt Color) sets how many lots you can export each month.

Answer: Both work. The in-app camera runs on your phone, which is where most cataloging happens: you are standing in the warehouse with the item in front of you. The desktop is better for reviewing a whole sale lot by lot on a bigger screen, and for running the export. Everything lives in your account, so the same sale is there on both.

Answer: No. The app keeps working when the signal drops. Photograph lots and enter details in a basement or a metal building, and your work is saved on the device. It uploads on its own when you are back in range. Writing titles and descriptions still needs a connection, so those land once you reconnect.

Answer: Yes. You can share a whole folder of catalogs with someone, or share a single catalog if you only want them touching that one sale. There are two roles: Owner and Collaborator.

Answer: Yes. Both of you can be in the same sale, working on different lots. LotJitsu does not show live cursors and does not lock a lot while somebody else has it open, so split the lots between you rather than working the same one at once.

Answer: Deleted folders, catalogs, and lots are recoverable for 30 days. If you delete a lot on Tuesday and notice on Friday, it is still there.

Answer: Yes. If you have an existing LotJitsu export or a HiBid export file, you can bring it back in. Useful if you started a sale elsewhere, or if you want last month's catalog in LotJitsu to work from.

Answer: A spreadsheet plus your photos. The spreadsheet uses your platform's field names and respects its character limits. The photos are renamed to the format that platform requires, so HiBid gets 1-1.jpg, 1-2.jpg, 2-1.jpg and LiveAuctioneers gets its underscore format. The spreadsheet is written the way catalog platforms expect to read it. This ensures lot information appears in your catalog as written, avoiding errors after the import.

Answer: Yes. Before it builds the package, LotJitsu checks the sale and tells you about missing required fields, values too long for your platform, photos not attached to any lot, lot numbering conflicts, and probable duplicate lots. That last one compares photographs across lots and flags when the same item looks like it was entered twice. Better to find it before the sale than during it.

Answer: Costs are tied to the belt level plan you chose to work with. You can upgrade or downgrade at any time. Plans are billed monthly, or yearly at a discount, and the one thing that changes between them is how many lots you can export each month. Catalogs, photos per lot, and collaborators are unlimited on every plan.

Answer: You can start free. Build a catalog, photograph a few lots, see what the descriptions come back like on your own inventory before you pay for anything.

Answer: No. LotJitsu takes no percentage of your hammer price, no cut of your buyer's premium, and no per-lot fee tied to what an item sells for. You pay for the plan. What your sale brings is yours.

Answer: Only the first time you export it. Cataloging is free, editing is free, and regenerating a description because you did not like the first one is free. So if you catch a typo in a title after the package is built, fix it and export again: that lot does not count a second time, and you are never charged for being careful. The one thing that starts a lot over is changing its photographs. If you add or replace photos, the listing is genuinely different, and it counts again on the next export. Allowances reset every month on your renewal date, and unused lots do not carry over, which is exactly why you should be on the smallest plan that covers a normal month.

Answer: YES, you can cancel at any time. Your plan will continue to function until the full term of your current paid period ends. Your account will NOT renew unless you are subscribed to a plan. After the term is over, your account will automatically switch to our FREE White Belt plan.

Answer: Nothing is deleted. Your account moves to the free White Belt plan, and your catalogs stay in it. Export your packages before you go all the same. Once you have downloaded the ZIP for a sale, that file is on your machine and it works whether or not you have a LotJitsu account.

Answer: The plans go up to a tier built for sellers running high lot volume, and paying yearly costs less than paying monthly. If your volume is beyond what is listed, email us and we will talk.

Answer: No. White is a plan, not a countdown. A set number of exported lots a month, free, for as long as you want to stay on it.

Answer: Not for the free plan.

Answer: Yes, at any time. Upgrades are prorated, so you pay the difference for the rest of your billing period rather than a whole extra one.

Answer: No. Only one thing changes between plans: lots exported per month. Catalogs, folders, photos per lot, and collaborators are unlimited on every plan.

Answer: Nobody is counted. Collaborators are unlimited on every plan, so share with as many people as you need. You can share a whole folder of catalogs, or share a single catalog. There are two roles, Owner and Collaborator.

Answer: No setup fee and no contract. Pay monthly, or pay yearly and save.

Answer: You can, and plenty of good sellers do it every week. The question is what those hours are worth. Hand cataloging runs about three minutes a lot. Put your own numbers into the calculator on our home page: that figure is labor you never invoiced and never billed to anybody. The money is the smaller half of it. The bigger cost is the consignment you turned down because you could not get it listed by Friday. Doing it yourself is not free. It is paid for out of the sales you did not run.

Answer: Fair. So judge this one the way you would judge a new hire, against what it brings in. One extra box lot that hammers at $50, twice a month, covers a mid-tier plan. If your volume fits inside the free plan's allowance, stay on White and pay nothing at all. You can pay month to month. There is no contract, no setup fee, and nothing to install on a computer. If it is not paying for itself, move down a plan or close the account. We would rather you did that than kept paying and resented us for it.

Answer: You do. The photographs you take and the listings you build are yours. LotJitsu does not claim ownership of your catalog content, and you can export it and take it with you.

Answer: Traffic between your device and LotJitsu is encrypted with TLS, and passwords are hashed, never stored in a readable form. Photo location data is stripped from every upload, so the GPS coordinates of the consignor's house do not travel with the picture of their sideboard.

Answer: Only you and the people you share with. A catalog is private to your account until you share a folder or share that specific catalog with someone. Nothing is public, and other sellers on LotJitsu cannot see your sales.

Answer: Payments are handled by Stripe, so your card details never reach LotJitsu servers. We see that your plan is paid. We do not see your card number.

Answer: To write your titles and descriptions, LotJitsu sends your lot photographs to our AI provider for processing. That is how the description gets written: the model has to see the item. Photos are not published anywhere and are not shared with other LotJitsu customers.

Answer: Yes, at any time. Export any packages you still want first, since the downloaded ZIP files are yours to keep regardless.

Answer: Every sale you build produces a standard spreadsheet and a folder of photographs. That package is not a proprietary format that only we can open. It is the same file your catalog platform already accepts. Whatever happens to us, the catalogs you exported still work.